Our basic policy is this - If you get it and don’t like or want it, for whatever the reason, we’ll take it back or replace it, minus the shipping charge.
However, there are certain restrictions.
Returns must be within 30 days of invoice date.
10% Restocking Charge on Non-Defective Returns Over $100
We do not accept returns on the following -
> Pipes that have been smoked or altered/repaired in any way.
> Unsealed tobacco tins, bulk tobacco, and cigars.
> Lighters - call for manufacturer warranty information.
> Coffee - whole bean or ground.
We welcome and accept International Orders, but with the following provisions:
If this is the first time you are doing business with us, you must make payment in US funds before the order is shipped. Payment options are International Money Order, Western Union or a Verified PayPal account. First time international buyers may be contacted for additional information before the package ships. After we have established a relationship, we may accept other forms of payment. We do not accept checks drawn on foreign banks.
> All fees and duties imposed by any foreign government are the responsibility of the purchaser and must be paid as demanded by the governing authority. Please be familiar with the laws, policies, and taxes inside your country.
> We cannot be responsible for items confiscated, lost, destroyed, or damaged by any customs department. All responsibility for shipments outside of the US lies with the purchaser.
> PLEASE BE AWARE IF YOU CHOOSE SHIPPING VIA FIRST CLASS, YOUR PACKAGE IS NOT TRACKABLE AND WE ARE NOT RESPONSIBLE FOR LOST PACKAGES. Please allow up to 4 weeks for delivery on First Class packages.
> To our Canadian customers: We must disclose all package contents to Canadian customs. Please be familiar with Canadian customs laws & taxes regarding our products. If you refuse a shipment, we will issue you a store credit only for the products once they return to our store (shipping is not covered). If you wish to discuss these details further, or have any additional questions, please don't hesitate to reach out to us.
> Greece: To all of our Greek customers: We are sad to say that we no longer ship pipe tobacco or cigars to Greece (pipes & accessories are okay). For any inquiries please contact firstname.lastname@example.org.
Shipping charges are based on actual shipping cost by order weight for orders up to $95. Orders over $95 are FREE in the Continental US (Limited to one mailing box, any additional boxes needed will be billed accordingly). Alaska, Hawaii and International orders will be billed at actual shipping cost by order weight. We ship orders within 48 hours via the most economical method and will advise you promptly of any backorders.
All tobacco shipments must be shipped via USPS or UPS with an adult signature required.
On all domestic packages, we will use the most economical method to ensure delivery in 5-7 business days.
Saturdays, Sundays, and Holidays are not business days and do not count.
Any special shipping requests may incur a handling charge. We can ship via - Priority Mail - UPS Next Day - UPS Second Day
Yes, we do ship to freight forwarder locations. Freight Forwarder locations may be subjected to additional shipping charges at our discretion. These orders will be subjected to billing information verification and may require additional details from the customer. Once a package reaches the freight forwarder, we will no longer be held liable or responsible for any damaged, lost, or stolen items.
If you need other shipping arrangements, please call us between 9am and 5pm EST at (518)615-0107 or include a comment with your order and we will contact you.
Payments can be made using any of the following methods:
Any orders paid by check will not ship until check clears.
Any orders paying by PayPal Request will not ship until the Request has been paid.
Internet Inquiries/Orders Monday-Friday 9am-5pm EST Saturday 9am-12pm EST 1-888-689-6876
Mailing Address/Returns Cup O' Joes 1036 Route 9 Queensbury, NY 12804
Online order information is encrypted and sent via SSL secure transmission, the latest and most secure technology available. If you prefer not to enter your credit card information, please call us at (518) 615-0107 and we can take your order via telephone.
Your privacy is extremely important to us. We will never sell, rent, barter or otherwise share any of your information with anyone. Your information is used solely by CupOJoes for communications to and from you. From time to time we may send you offers via email if we have a special or other information we think you may be interested in. You can opt out of these messages by following the "Unsubscribe" link at the bottom of the email.