I received my new pipe a few days ago -- churchwarden neerup -- and it is even nicer than the picture on the website. This is the first time I've ever purchased anything from cup o joes. I must say that I was extremely impressed with their outstanding customer service and responsiveness to my inquiries. They clearly take pride in running a first class operation with honesty and integrity. I plan on making many future purchases from cup of joes online. My first impression has made me a potential customer for life. This is exactly how a business should be run. Thank you cup o joes!!!