- Customer Service
Our basic policy is this - If you get it and don’t like or want it, for whatever the reason, we’ll take it back or replace it, minus the shipping charge.
However, there are certain restrictions.
Returns must be within 30 days of invoice date.
10% Restocking Charge on Non-Defective Returns Over $100
We do not accept returns on the following -
> Pipes that have been smoked or altered/repaired in any way.
> Unsealed tobacco tins, bulk tobacco, and cigars.
> Lighters - call for manufacturer warranty information.
> Coffee - whole bean or ground.
International Orders are accepted with the following provisions:
If this is the first time you are doing business with us, you must make payment in US funds before the order is shipped. Payment options are International Money Order, Western Union or Cash. After we have established a relationship, we may accept other forms of payment. We do not accept checks drawn on foreign banks.
All fees and duties imposed by any foreign government are the responsibility of the purchaser and must be paid as demanded by the governing authority. Please be familiar with the laws and policies inside your country. We cannot be responsible for items confiscated, destroyed, or damaged by any customs department. All responsibility for shipments outside of the US lies with the purchaser.
Shipping charges are based on actual shipping cost by order weight for orders up to $95. Orders over $95 are FREE in the Continental US. Alaska, Hawaii and International orders will be billed at actual shipping cost by order weight. We ship orders within 48 hours via the most economical method and will advise you promptly of any backorders.
All tobacco shipments must be shipped via UPS with an adult signature required.
On all domestic packages, we will use the most economical method to ensure delivery in 5-7 business days.
Saturdays, Sundays, and Holidays are not business days and do not count.
Any special shipping requests may incur a handling charge. We can ship via - Priority Mail - UPS Next Day - UPS Second Day
If you need other shipping arrangements, please call us between 9am and 4pm EST at (518)615-0107 or include a comment with your order and we will contact you.
Payments can be made using any of the following methods:
Internet Inquiries/Orders Monday-Friday 9am-4pm EST Saturday 9am-1pm EST 1-888-689-6876
Mailing Address/Returns Cup O' Joes 1036 Route 9 Queensbury, NY 12804
Online order information is encrypted and sent via SSL secure transmission, the latest and most secure technology available. If you prefer not to enter your credit card information, please call us at (518) 615-0107 and we can take your order via telephone.
Your privacy is extremely important to us. We will never sell, rent, barter or otherwise share any of your information with anyone. Your information is used solely by CupOJoes for communications to and from you. From time to time we may send you offers via email if we have a special or other information we think you may be interested in. You can opt out of these messages by following the "Unsubscribe" link at the bottom of the email.